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You are here: Home  June 2012  Features

Canadians now using Mystery Shopping video

Hotels, like virtually every brand, present a brand promise to the marketplace. Whether that reputation is forged through advertising campaigns, word of mouth or mere reputation, it represents THE expectation of almost everyone who walks through the lobby doors.


Executive Floors — the hotel within the hotel

When two employees of a skateboard shop were upgraded to executive floor rooms in their Montreal hotel a number of years ago, they weren’t anticipating an eventful stay. That was before one of them discovered the honour bar and decided to bring eight bottles of liquor back to the room. They were caught on video, and management was able to confirm their identity. They decided that appropriate restitution would consist of charging for the cost of individual shots from the bottles. The tab came to almost $900. It was an expensive trip.

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