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Housekeeping and laundry innovations clean up
When Domenic Meffe opened his first motel in Toronto in 1985, he thought he'd send out the laundry to keep costs down. For three weeks the 34-room motel's brand new linen was sent out daily. In Meffe's words, "it turned out to be a complete and utter nightmare." First, staff had to count every sheet that was sent out and received. Second, the sheets and linens were arriving late about 50 per cent of the time because of weather, traffic, etc. Worst of all, 60 to 70 per cent of the linens they received back weren't even their own.
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