Little bugs, big problems: News in the war on bed bugs

THORNHILL, ON—When the Structural Pest Management Association of Ontario held its 32nd Annual Symposium last month, it attracted 200 delegates including representatives from hotels, university residences, hospitals, long term care homes and multi-unit dwellings, as well as pest control companies.  One of the reasons for the conference’s big turnout was the timely topic headlining the meeting—bed bugs.

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Tips on getting rid of bed bugs

Sleep tight… Bed bugs. For hotel and property management professionals, this is a relatively new issue and many of us don’t know what to do about it.  Law suits are sky-rocketing in volume across North America. If managers don’t have a documented bed bug program, insurance may not cover legal and awarded claims expenses. Protect your customers and yourself from this new threat.

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Uniforms more relaxed, customized and practical

Despite one of the toughest periods in memory for anyone in the business—in Canada occupancy levels fell from 63 per cent to 58 per cent in 2009—uniforms are still critical to the hotel industry, says Tony Pollard, president, Hotel Association of Canada. He says the public is looking primarily for staffing and service from a hotel experience, and uniforms are key to fulfilling that need.

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STR president: Good riddance to 2009

HENDERSONVILLE, TN—The U.S. hotel industry posted a double-digit drop in revenue per available room during 2009. The metric fell 16.7 per cent to US$53.71, the largest year-end decrease of any of the three key measurements, according to data from STR.  Read about this, and also view the Canadian Lodging Review statistics for November 2009.

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